How can we help?
No. Paula is an AI companion designed for emotional support and self-reflection. She is not a licensed mental health professional and does not provide medical or clinical advice. If you are in crisis, please contact the 988 Suicide and Crisis Lifeline (call or text 988) or your local emergency services.
You can manage or cancel your subscription at any time from the Upgrade page in the app. If you subscribed through the App Store, manage it in Settings > Apple ID > Subscriptions on your device. Cancellation takes effect at the end of your current billing period.
Go to Profile > Settings, scroll down to "Delete My Account". This permanently deletes your account and all data immediately. Alternatively, you can email [email protected] with the subject "Account Deletion Request".
Yes. All conversations are encrypted in transit, stored with row-level security, and never shared with advertisers or used to train AI models. Read our full Privacy Policy for details.
Go to the login page and tap "Forgot password?" to receive a password reset link via email. Follow the link to set a new password.
Can't find what you're looking for? Reach out to our team at [email protected] and we'll get back to you as soon as possible.